Two things: 1) When looking at turnover it needs to be put into industry context - is the gross yearly turnover rate or timing of turnover at or near the typical for a team? It's one thing when like 50% of the office just quits in a week vs. a normal gradual turnover. At the same time, some organizations use a high-turnover low-pay model and try to extract as much out of the employees in the short term. I don't know if we have ticket reps or we have sales guys on one side and customer service folks on the other or they are all the same but everyone I have dealt with has taken care of whatever I needed. 2) On Holden, I think Celt has it wrong. Holden went into the final year intending to play it out and see what happens. If the FO is to blame for anything, it was waiting too long for him that offseason thinking he was going to sign when it became clear he was jerking them around.